ylearn

Effective Date: August 12, 2025

Welcome to ylearn. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We may collect the following types of information when you use ylearn:

• Account Information: Name, email address, and password when you register.
• Profile Information: Profile photo, age group, and learning preferences you optionally provide.
• Learning Data: Courses enrolled in, lessons completed, quiz scores, and learning progress.
• Device Information: Device type, operating system version, app version, and unique device identifiers.
• Usage Data: Features accessed, time spent in the app, and interaction patterns.
• Communications: Messages or feedback you send to our support team.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the ylearn app and its features.
• Personalise your learning experience and recommend relevant content.
• Track and display your learning progress and achievements.
• Send you important updates, notifications, and support responses.
• Analyse usage trends to improve app performance and content quality.
• Comply with legal obligations and enforce our Terms of Service.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who help us operate the app (e.g., cloud hosting, analytics), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice to you.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us. We will respond within 30 days.

5. Security

We implement industry-standard security measures — including encryption in transit (HTTPS) and access controls — to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

ylearn is designed to be a safe learning environment. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe a child has provided us with personal information without consent, please contact us and we will promptly delete it.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

The ylearn app may contain links to third-party websites or resources. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and notify you through the app or by email. Continued use of ylearn after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• App: ylearn
• Email: mugainmwirig@gmail.com

11. Request Data Deletion

You have the right to request deletion of your personal data at any time. Fill in the form below or send an email directly to mugainmwirig@gmail.com and we will process your request within 30 days.